SPECIAL CONDITION FOR DELIVERIES TO NON-EU COUNTRIES
Respective Import Taxes, TVA, Custom Fees or possibly toll fees will be charged to you upon delivery of your order. Please refer to our Terms of Service for more information.
Thank you for understanding that we have no influence on delivery delays due to safety measures of the customs authorities, or other possible delays. We cannot be held responsible if the delivery time is not respected. If the shipment did not arrive on time, we cannot grant you a refund of the shipping costs on terms of non-compliances.
DO YOU DELIVER TO MY COUNTRY?
The complete list can be checked during checkout. If your country or region is not in the list, unfortunately we are not able to deliver to your country or region yet. We will continue to work hard on adding countries in the future.
Please note that some regions or states are excluded for delivery. If you really want to know if it is possible to deliver to your region or province, please check it during checkout.
WHICH SHIPPING METHODS CAN I CHOOSE?
At the moment, we only offer standard shipping via local logistics partners. Sometimes, those logistic partners work together with other local distributors to make sure your order can get delivered on time, so it might occur that you receive your order from another courier service.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?
When your order is ready to be shipped, you will receive a shipping confirmation by email. Normally you will have your order within 3 days. These delivery times can vary depending on which country you live in, or even the region. Thank you for understanding that we have no influence on delivery delays due to safety measures of the customs authorities.
DO I HAVE TO PAY CUSTOMS AND/OR IMPORT CHARGES?
Depending on the country or region you live in, it is possible that extra Import Taxes, VAT, Custom Fees or possible toll fees can be charged upon arrival of your order.
WHAT HAPPENS IF I AM NOT AT HOME WHEN MY ORDER ARRIVES?
The delivery company will leave a message in your mailbox which states that a delivery attempt was made. This message will contain instructions on how to contact the shipping carrier. Normally, there is a second and third delivery attempt foreseen in the next days. After 3 delivery attempts, the order will automatically be shipped back to sender.
In some cases, your order will be delivered at a local post office or parcel shop after the first delivery attempt.
CAN I CHANGE MY DELIVERY ADDRESS?
Unfortunately, it is not possible to change your delivery address after your order has been shipped. So if you haven’t received a shipping confirmation, we can often still change your delivery address.
When you just passed your order and you realize that you made a mistake, please contact us via our contact sheet and provide us with the following information:
- Your name
- Your order number
- The new complete (!) delivery address
We will do our utmost to pass the information to our logistics partner on time in order to change the delivery address.
Before placing an order, you can of course change your delivery address during checkout.
I DIDN’T RECEIVE MY ORDER, WHAT CAN I DO?
A good way to start is by checking your tracking link. This should have an up-to-date status of your order so you can check where your order is now.
Please keep in mind that your order may be delayed due to safety measures of the customs authorities and that we have no influence on delivery delays.
If you have received a shipping confirmation and you feel like your order is not delivered within the specified delivery time, please contact us via our contact sheet and we will start an investigation with our logistics partner. This may take several days and a refund or replacement shipment can only be executed after this investigation, or after 30 days. Please allow some time for the status of the shipment to correctly display at the above address.
Before contacting us, please make sure you have checked the recent status of your order on the tracking link.